Resume

ELTON NICHOLAS
Email: EltonNicholas94@itselton.com

SUMMARY

• Background in live services for games including content creation and support

• Passionate about game design

• Hardworking, a fast learner, motivated and a good problem solver

WORK EXPERIENCE

Live Operations Specialist – Emerald City Games, Tomb Raider: Reloaded (Sept. ‘22 - Mar. ‘23)

• Building up Live Ops Documentation for the team to use

• Working with Dev Support to improve Web Tools

• Designing future Events and Offers

• Working with publishers to bring and determine content they approve of

• Working in Unity to update or create new art to use for Live Content

• Monitoring Social Channels for issues or feedback from users

• Reviewing data KPI’s and monitoring the game health/economy and determining if any updates need to be made to existing or new content

Live Operations Specialist – Kabam, Marvel Realm of Champions/Contest of Champions (November 2019 – September 2022)

• Cooperatively designed, built and executed on events running in-game

• Monitoring and syncing with our Data Analytics team about the content in-game to reflect on plans and designs that were created

• Communicating with our community team to check on game health and feedback

• Assisted with data migration; moving content from one environment to another while syncing with additional teams and verifying the content

• Worked with QA to get content tested efficiently and onto the Production Environment

Assistant Producer (Hockey Ultimate Team) – EA Vancouver, NHL (April 2017 – July 2018)

• Monitored game health and economy in HUT through data analysis

• Determined, implemented, and released live content daily

• Designed live events such as Halloween, Christmas, All-Star Games and others

• Communicated with cross-functional teams such as art, customer experience, analytics, marketing, and production to get alignment on content delivery

• Worked closely with Live QA daily to ensure live content accuracy

QA/Dev Support – EA Vancouver, NHL (Feb. 2016 – Apr. 2017, Nov. 2018 - Oct. 2019)

• Performed general game testing

• Reviewed live content for Hockey Ultimate Team

• Went over Feature Briefs with designers and dev as well as writing Test Briefs on features

• Reported on game bugs and escalated live issues

• Providing feedback on the game as well as the Tools we used for testing

SOFTWARE EXPERIENCE

• Microsoft Office Suite including Excel, Word, PowerPoint

• Unity

• DevTrack, DevTest, Jenkins, Perforce, Jira

• Trello, Confluence

• Tableau

EDUCATION

Game Art & Design Diploma, Art Institute of Vancouver (Oct 2013 – March 2016)

• Trained in Game Design, Level Design and Quality Assurance